AI PHONE AGENTS FOR HEALTHCARE
One agent. More practice workflows.
Handle inbound calls, rescheduling and practice questions. Run outbound reminders, recall, preventive care and follow-up outreach, connected to your practice workflows.
Built and demonstrated for practice groups in Australia, the UK and the US. Workflows and PMS compatibility are confirmed for each deployment.
CONNECTED PRACTICE WORKFLOWS
Inbound
Patients call the practice
Outbound
The practice reaches patients
AI phone agent
Practice-approved conversations and actions
PMS
Practice info
Staff follow-up
Illustrative workflow. Integrations and action rules are agreed for your practice.
When patients call.
Give callers a clear next step through the everyday work of the practice.
01 / INBOUND
Appointment booking
Find a suitable appointment using the connected PMS, appointment types, provider availability and practice rules.
02 / INBOUND
Rescheduling
Help patients move an appointment through the rescheduling workflow agreed with the practice.
03 / INBOUND
Practice information
Answer routine questions using practice-approved information, such as opening hours, location and appointment preparation.
Keep the next step moving.
Use outbound conversations for the follow-up and outreach programmes your practice already runs. Each workflow has its own audience, script and next action.
01 / OUTBOUND
Appointment reminders
Reach patients about upcoming appointments and guide the conversation to the next action in your reminder workflow.
02 / OUTBOUND
Recall and preventive care
Run outreach from practice-approved patient lists for recalls, health checks and care plan reviews, and help patients take the next step towards an appointment. Annual Wellness Visit outreach for US practices.
03 / OUTBOUND
Care-gap outreach
Contact patients about practice-identified care gaps and route responses into the agreed scheduling or staff workflow.
04 / OUTBOUND
Post-discharge follow-up
Reach patients after a hospital discharge and connect them with the next appointment or practice team action. Transitional Care follow-up for US practices.
Built around how your practice works.
01 / DEFINE
Map the workflow
Agree call reasons, approved information, patient lists, exceptions and the outcome each conversation should reach.
02 / CONNECT
Connect the systems
Confirm PMS and API access, data handling and the practice systems the agent needs for the agreed actions.
03 / LAUNCH
Review before launch
Review the conversations, action rules and staff follow-up paths together before the workflow goes live.
A proposal for your workflows.
One-time setup: USD 699 per clinic
Pricing for United States.
Your proposal confirms workflows, integration work, call volume and support. Start with a demo focused on the calls your practice wants handled.
Clinical advice and emergency triage are outside the agent’s role. Data handling, outreach requirements and staff fallback are agreed before launch.
Setup and integration
Workflow configuration and the connections your practice needs.
Ongoing usage
Platform and telephony costs based on the agreed service.
Support and operations
The support and ongoing changes included in your proposal.
